2842 Burns Road Port Coquitlam, BC V3E 3G7 Canada +1 778 651 3631 contact@caravanventures.shop

Last Updated: 01.01.2025

Welcome to Caravan Ventures Ltd., located in Port Coquitlam, BC, Canada.
These Terms & Conditions govern your use of our website, your purchases, and all services we provide within Canada and the United States.
By buying a vehicle or using our website, you agree to the following policies.

1. Company Information

Caravan Ventures Ltd.
📍 Port Coquitlam, British Columbia, Canada
🌎 Serving Canada & the USA

For assistance, please contact:
📧  contact@caravanventures.shop
📞 +1 778 651 3631

2. Products & Services

Caravan Ventures Ltd. sells:

  • New motorhomes & caravans

  • Used and certified pre-owned motorhomes

  • Travel trailers, fifth wheels, camper vans, Class A/B/C RVs

  • Accessories and related RV equipment

We also offer:

  • Vehicle delivery across Canada and the USA

  • Assistance with export/import documentation

  • Optional extra services upon request

All vehicles are inspected and prepared before delivery or pickup.

3. Prices & Payment

  • All prices are listed in CAD or USD, depending on the destination.

  • Prices may change without notice due to market fluctuations and stock availability.

  • Payments must be made in full unless a specific agreement is approved in writing.

  • Accepted payment methods include bank transfer, certified payment, or other methods listed in the sales agreement.

An order is confirmed only after full payment or a cleared deposit.

4. Delivery Policy

We provide safe and reliable delivery to customers in both Canada and the United States.

Delivery Timeframe

  • Standard delivery time: 30 to 60 days, depending on:

    • Vehicle availability

    • Transport scheduling

    • Customs processing for U.S. buyers

    • Distance and location logistics

Important

Caravan Ventures Ltd. is not responsible for delays caused by:

  • Weather

  • Transport companies

  • Border/customs issues

  • Strikes or force majeure events

Customers must provide accurate delivery addresses and be available at the time of arrival.

5. Installation or Additional Services

We do not provide RV installation services, but we may assist with:

  • Technical guidance

  • Accessory setup recommendations

  • Referrals to certified technicians (if needed)

Extra services are always optional and subject to additional fees.

6. Warranty Policy

Every vehicle sold includes a warranty, based on:

  • Vehicle age

  • Condition

  • Model

  • Manufacturer’s coverage

Warranty Covers

  • Mechanical defects

  • Major functional failures not caused by misuse

Warranty Does NOT Cover

  • Wear-and-tear items

  • Damage caused by customer use or accidents

  • Modifications made after purchase

  • Improper maintenance

  • Damage during third-party installations

Warranty terms will be provided in writing at the time of sale.

7. Returns Policy

To ensure client satisfaction, we offer a 14-day return period, under the following conditions:

7.1 Return Eligibility

A return may be accepted if:

  • The vehicle arrives with unexpected mechanical issues

  • The wrong vehicle was delivered

  • Significant undisclosed defects are discovered

7.2 Return Instructions

Customers must:

  1. Contact our support team

  2. Provide photos, videos, or a mechanic’s report

  3. Await approval and return instructions

7.3 Return Shipping

  • If the issue is our responsibility, Caravan Ventures Ltd. covers return transport.

  • If the customer changes their mind, return shipping costs may be deducted from any refund or denied based on the inspection.

7.4 Refunds

Refunds are processed after:

  • The vehicle is returned

  • A full inspection is completed

  • The condition matches return requirements

Refunds are issued through the original payment method.

8. Customer Responsibilities

Customers agree to:

  • Provide correct contact and delivery information

  • Review all documents prior to purchase

  • Maintain the vehicle responsibly

  • Use the vehicle legally and appropriately

  • Arrange proper licensing, insurance, and registration according to their region

Improper use may void warranty coverage.

9. Liability Limitation

Caravan Ventures Ltd. is not liable for:

  • Indirect or incidental damages

  • Loss of income, travel costs, or accommodation expenses

  • Delays caused by third-party transport

  • Damages caused by unauthorized repairs or modifications

Our total liability is limited strictly to the value of the vehicle purchased.

10. Privacy & Data Protection

We collect and process customer information in compliance with Canadian privacy laws and applicable U.S. data regulations when required.

We do not sell or rent your personal information.
See our Privacy Policy for full details.

11. Changes to Terms

We may update these Terms & Conditions at any time.
Updates take effect immediately when posted on our website.